This Privacy Policy explains how pet939 collects, uses, stores, and protects the personal data of players registered on our online casino and sportsbook platform. We are committed to handling your information with the highest standard of care — in full alignment with internationally recognised data protection principles and the expectations of Pakistani users.
Core Principles
Before reading the full legal text, these six cards summarise the foundational commitments that shape how pet939 handles player data.
pet939 only collects personal data that is strictly necessary to operate your account, process transactions in PKR, and comply with KYC and anti-money laundering obligations.
pet939 does not sell, rent, or trade your personal information to third parties for marketing, advertising, or any commercial purpose. Your data is not a revenue stream for us.
All data transmitted between your device and the pet939 platform is protected by 256-bit SSL/TLS encryption. Data stored on our servers is protected using industry-standard encryption at rest.
You have the right to access, correct, and request deletion of your personal data held by pet939. All such requests are handled within 30 days and free of charge.
pet939 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, subject to any mandatory legal retention requirements that apply.
This policy sets out, in plain and accessible English, exactly what data pet939 collects, why, how long it is kept, and with whom — if anyone — it is shared.
1.1 pet939 is an online casino and sportsbook platform operating at https://pet939.app. The platform is designed and operated primarily for players located in Pakistan, offering cricket betting, live casino games, slot titles, fishing games, and instant win products accessible via Pakistani payment methods including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Allied Bank, SadaPay, and USDT TRC20.
1.2 For the purposes of this Privacy Policy, pet939 acts as the data controller in respect of personal data collected from players and visitors to the platform. As data controller, pet939 determines the purposes and means by which personal data is processed.
1.3 All enquiries, data access requests, and complaints relating to this Privacy Policy should be directed to the pet939 support team at the contact details set out in Section 15 of this document.
2.1 pet939 collects personal data from players through several channels, including the account registration process, KYC verification, payment transactions, platform usage, and direct communications with the support team. The categories of personal data collected are set out in the table below.
| Category | Examples | Collection Point |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, nationality | Registration, KYC verification |
| Contact Data | Email address, mobile number, residential address | Registration, account settings |
| Financial Data | JazzCash/EasyPaisa wallet number, bank account details, transaction history | Deposit and withdrawal processing |
| KYC Documents | CNIC scan, proof of address, selfie verification | KYC compliance process |
| Technical Data | IP address, device type, browser type, operating system | Automatic collection on platform access |
| Usage Data | Games played, bets placed, session duration, page views | Platform activity tracking |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Customer support interactions |
| Responsible Gaming Data | Deposit limits set, self-exclusion requests, cooling-off periods | Player protection tools usage |
2.2 pet939 does not collect sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health data) except where such information is voluntarily provided by a player in the context of a responsible gaming or self-exclusion request, in which case it is processed solely for player protection purposes.
2.3 Where a player chooses not to provide data that is mandatory for a particular purpose — such as identity documentation for KYC — pet939 may be unable to provide the relevant service, including withdrawal processing, until the required data is furnished.
3.1 pet939 processes personal data for the following specific purposes:
3.2 pet939 will not use your personal data for any purpose materially different from those listed in clause 3.1 without providing prior notice and, where required, obtaining your consent.
4.1 pet939 relies on the following legal bases to process your personal data:
5.1 pet939 does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes.
5.2 Personal data may be shared with the following categories of third parties, strictly to the extent necessary to fulfil the purposes described in this policy:
5.3 All third-party service providers engaged by pet939 are subject to contractual data protection obligations and are permitted to use player data only for the specific purpose for which it was shared.
6.1 The pet939 platform uses cookies and similar tracking technologies to support essential platform functionality, analyse usage patterns, and improve the player experience. The categories of cookies used are as follows:
6.2 You may manage your cookie preferences through your browser settings at any time. Please note that disabling strictly necessary cookies will impair your ability to log in and use core platform features.
7.1 pet939 retains personal data for the periods set out below, unless a longer retention period is required by applicable law or regulatory obligation:
7.2 Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be associated with an identifiable individual.
8.1 As a pet939 player, you have the following rights in relation to your personal data. Requests to exercise any of these rights may be submitted to the support team at the contact details in Section 15.
Request a copy of all personal data held about you by pet939, along with information on how it is processed.
Request correction of any inaccurate or incomplete personal data held in your pet939 account.
Request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention obligations.
Request that pet939 restricts processing of your data while a rectification or objection request is being assessed.
Request a machine-readable copy of data you have provided to pet939 for transfer to another service provider.
Object to processing of your data based on legitimate interests, including the receipt of direct marketing communications from pet939.
8.2 pet939 will respond to all verified data rights requests within 30 calendar days of receipt. Where a request is complex or numerous, this period may be extended by a further 60 days, with notice provided to the requester.
8.3 pet939 will not charge a fee for handling data rights requests unless a request is manifestly unfounded, excessive, or repetitive, in which case a reasonable administrative fee may be applied.
9.1 pet939 implements a comprehensive set of technical and organisational security measures designed to protect player personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:
9.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, pet939 will notify affected players without undue delay and will take all necessary steps to contain and remediate the breach.
9.3 Players are reminded that they share responsibility for account security. You must not share your pet939 login credentials with any third party and should use a strong, unique password for your account. Enable two-factor authentication via your account security settings where available.
10.1 The pet939 platform is strictly restricted to individuals who are 21 years of age or older. pet939 does not knowingly collect personal data from any person under the age of 21.
10.2 If pet939 becomes aware that personal data has been collected from a person under 21 years of age, that data will be deleted immediately and the associated account will be closed without notice. Any funds deposited by a minor will be handled in accordance with applicable legal requirements.
10.3 If you believe that a minor has registered on the pet939 platform, please contact the support team immediately using the details in Section 15 so that appropriate action can be taken without delay.
11.1 In certain circumstances, personal data collected by pet939 may be transferred to, and processed in, countries outside Pakistan. This may occur where pet939's game technology providers, payment infrastructure partners, or cloud hosting providers operate server infrastructure in other jurisdictions.
11.2 Where personal data is transferred internationally, pet939 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Privacy Policy. Such safeguards may include contractual data protection clauses, adequacy assessments, or equivalent mechanisms.
11.3 Players who wish to obtain further information about the specific safeguards applicable to any international transfer of their personal data may contact the pet939 support team.
12.1 The pet939 platform may contain references to, or integrations with, third-party service providers such as game studios and payment gateways. These third parties operate under their own privacy policies, which are independent of this document.
12.2 pet939 is not responsible for the privacy practices of third-party game providers or payment processors. Players are encouraged to review the privacy policies of any third-party service they interact with in connection with their pet939 account.
12.3 pet939 does not embed third-party social media trackers, advertising networks, or cross-site behavioural tracking technologies on its platform.
13.1 pet939 uses player data, including betting patterns, session duration, deposit frequency, and responsible gaming tool usage, to support our player protection programme. This analysis is conducted for the player's benefit and is not used for marketing profiling.
13.2 Where our responsible gaming monitoring systems identify patterns of behaviour that may indicate problem gambling, pet939 may proactively contact the player to offer support resources and information about available player protection tools, including deposit limits, cool-off periods, and self-exclusion.
13.3 Self-exclusion records and responsible gaming limit settings are retained beyond account closure to prevent circumvention. A player who has self-excluded from pet939 will remain flagged in our systems for the duration of the exclusion period, even if they request account deletion during that period.
14.1 pet939 reserves the right to amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or platform operations. The revised policy will be published at /privacy-policy with an updated effective date.
14.2 Where amendments are material in nature — meaning they affect the substantive rights of players or significantly change how personal data is processed — pet939 will provide registered players with at least 14 days' advance notice via the email address on file.
14.3 Continued use of the pet939 platform following the effective date of any amendment constitutes acceptance of the revised Privacy Policy. If you do not accept the revised terms, you must cease using the platform and may request closure of your account.
15.1 If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or wish to raise a complaint about how pet939 has handled your personal data, please contact our support team using the details below:
15.2 Please include your registered username and a clear description of your request or complaint in all correspondence to allow our team to handle your matter as efficiently as possible.
15.3 If you are not satisfied with pet939's response to a privacy complaint, you may escalate the matter to the relevant data protection authority or the licensing body under which pet939 operates.
Have questions about your personal data or want to exercise your privacy rights? Our support team is available seven days a week to assist Pakistani players with any data-related enquiry on pet939.
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